TUI collaborates with Mobi to implement machine learning in cutting-edge digital operations platform
/Machine learning to enhance automated transfer platform
Upgrade will increase efficiency, help reduce CO2 emissions
TUI app to provide live vehicle tracking, transfer timing and notifications
Platform launched this month in Mallorca, with further key destinations to be added throughout 2022
TUI Group, one of the world’s leading tourism groups, is implementing machine learning for its global shared-transfer operations platform in collaboration with Mobi Systems, a Boston based startup using advanced techniques to optimise scheduling. This continues TUI’s investment in digital platform capabilities and is part of a major upgrade to its operations system - increasing efficiency, enhancing service and supporting sustainable development.
In 2019, TUI sold over 31 million transfers, transporting customers between airports, hotels and points of interest in destinations around the world. Shared transfer scheduling is automated through TUI’s global transfer operations platform, but this will now be enhanced through additional machine learning capabilities.